Refund Policy for artisanhorologe
Effective Date: 2025-5-5

At artisanhorologe, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review the following guidelines for returns and refunds.

1. Eligibility for Refunds
Timeframe: You may request a refund within 15 days of receiving your order.

Condition: The product must be unused, in its original packaging, and include all tags, certificates, and accessories.

Proof of Purchase: A valid order number or receipt is required.

2. Non-Refundable Items
The following items are not eligible for refunds:

Customized or engraved watches (if applicable).

Products damaged due to misuse, accidents, or unauthorized modifications.

Final sale items (clearly marked as “Non-Refundable” on the product page).

3. Return Process
To initiate a return:

Contact Us: Email linyijin888@gmail.com within [5] days of delivery to request a Return Authorization (RA) number.

Ship the Item: Securely package the product and include the RA number on the package. Ship to:
中国广东省佛山市禅城区石湾镇街道绿景二路11号一座二层2P10号312房

Inspection: We will inspect the item within [5] business days of receipt.

4. Refund Methods
Approved Refunds: Refunds will be issued to the original payment method within [5] business days after approval.

Store Credit: If preferred, you may opt for store credit (valid for [X] months).

5. Shipping Costs
Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped or defective product).

Lost Returns: We are not responsible for return packages lost in transit. Consider using a tracked shipping service.

6. Exchanges
If you need a replacement (e.g., size or color change), contact us first. Exchanges are subject to product availability.

7. Damaged or Defective Items
Report defects within 2 days of delivery. Provide photos of the issue, and we will cover return shipping costs for replacements or refunds.

8. Cancellations
Order cancellations are allowed within 24 hours of placement if the item has not yet been shipped.

9. Contact Us
For refund-related questions:
Email:linyijin888@gmail.com